About the store

Due to higher shipping costs, obliged VAT (21%) and import duties to be paid at delivery, our prices are slightly lower for EEC based customers than when ordered straight from the United States.

How to use the webstore
Enter the store by choosing the product category in the top menu. You can order by adding products to the cart. When you have completed your order, click on check-out. The next step is entering or checking your account information. After this, click continue. Your full order will be shown. At the bottom of this page you have to choose a method of payment.

For orders outside the EEC we do not charge VAT, i.e. the excluding VAT price is the total price.

How to pay
The possible methods of payment are:

• Payment in advance. You will receive automatically an invoice by mail. So its up to you to decide how you want to forward the money to us. After receiving the money, we ship the ordered products by express delivery. If you are a company not based in the Netherlands and send us your VAT number by mail, we can send the invoice without charging VAT.
• Paypal (creditcard) With PayPal you are able to pay with creditcard through the secured PayPal site. After the payment you receive an invoice of the order by e-mail.
• Ideal (suited for the customers of ABNAmro, ING, Rabobank, SNSBank and various other Banks). We will forward you to the secured site of Rabobank Omnikassa, where you can pay through the electronic banking facility of your own bank. When the payment is succesfull, you receive an invoice of the order by e-mail.

How we ship
In general your order wil be shipped within two business days. The original invoice will be added to the package. The download link for your ordered e-book(s) will be sent within two business days.

Shipping and handling via UPS (traceable)	euro (excl. VAT)	Delivery (indicative)
Netherlands	5,95	1-2 days
Belgium, Luxembourg and Germany	9	1-2 days
France / Great Britain / Denmark / Italy / Monaco / Czechie / Poland / Austria / Spain / Finland / Sweden / Portugal / Ireland	25	2-5 days
Other European countries	35	2-5 days
Rest of the World (express mail, UPS is charged extra)	50	5-7 days

Our warranty
We give a 24 months warranty on products sold by HeartMath Benelux. We will replace soft- or hardware at short notice.

Our service
When you need more information or have special demands, i.e. on shipment, please contact us:

E: info@heartmathbenelux.com 

T: +31 43 36 55 626.